Frequently Asked Questions

General Question

We aim to contact you directly in response to your inquiry or message as soon as possible in less than 24 hours, whether you reach out through our website, email, or by phone.

Regarding Algerian Travelers

The strength of the Algerian passport is currently ranked 92nd, which is considered to be of average strength among Arab countries.

Algerian passport holders can enter 15 countries without requiring a visa or obtain a visa on arrival.
These countries are Tunisia, Morocco, Ecuador, Gambia, Guinea, Haiti, Hong Kong, Indonesia, Malaysia, Mali, Syria, Mauritania, Benin, Cook Islands, Dominica, and Libya.

Travel Documentation and Assistance

Yes, some countries welcome Algerian Passport holders without the need for a visa, for example, Tunisia, Morocco, Malaysia, Indonesia...
However, you have to note that various countries do require visas for entry.
So, it's highly advisable to apply for an entry visa before finalizing any travel reservations.

For international travel, the primary documents you typically need include a valid passport and a visa.

In some cases, you might also be required to obtain an entry permit, and certain destinations may ask for travel insurance. However, a passport is a standard requirement for most international trips.

For example, if you are an Algerian traveling to Tunisia or Morocco, you would usually need only your passport, as these are neighboring countries with little entry requirements. However, for destinations like the United Arab Emirates, a passport, visa and a flight ticket would be necessary.
Air travel is the common mode of transportation for international journeys.

You are required to leave your passport with our agency temporarily. We will scan the personal information page of your passport, and in some cases, such as for countries like Thailand, the visa is delivered within the passport. Once the visa is ready, your passport will be returned to you immediately.
Rest assured, we take every precaution to ensure the safety and security of your personal information and documents.

Absolutely, we can assist you in obtaining the necessary travel permits or licenses for specific activities, such as fishing or trekking. Simply make your request, and we will take care of the rest, ensuring you have all the required documentation for your chosen activities.

Yes, we can assist with travel documentation for minors traveling alone or with one parent.
In Algeria, each parent, whether it's the father or mother, generally has the right to take the child out of the country without requiring permission from the other parent.
However, it's important to check the specific requirements and regulations for your destination, as they can vary.

Booking and Itinerary Before Travel

To travel, you need a valid passport (usually with at least 6 months of validity left) and a valid visa for your destination, if required. These are the fundamental travel documents you should have by order before your journey.

To book a trip with our travel agency, please contact us directly via email or WhatsApp. You also have the option to visit our agency in person to discuss the details of your trip.

We provide a range of travel services, especially for visas, flight ticket bookings, hotel reservations, and customized travel packages.

Payments are required in advance to secure the best prices for your selected products. This helps streamline the process and ensure that your booking or reservation is confirmed.

Absolutely! We specialize in creating personalized itineraries, which we call "tailored packages". Simply choose your destination, and we'll handle all the details to craft a unique and memorable travel experience just for you.

Certainly! We cater to large group bookings and corporate events. We can also negotiate on your behalf the best possible prices for your chosen destinations.

Absolutely, you can request a specific airline preferences or a seat assignments through us, let us know, and we'll make these requests on your behalf.

However, please note that seat assignments are not always guaranteed, you have to be available to confirm it during the opening of the airline's check-in process.

For other preferences, for example a special vegan meal, the availability can differ from one airline to another, we will make the request and await their response.

The ideal timing for booking your trip largely depends on your destination, travel dates, and the level of availability you seek. To secure the best prices, it's recommended to book at least two months or more in advance, especially for popular or peak travel periods.
For instance, if you plan to spend New Year's Eve in Dubai or New York, reserving your trip well in advance is crucial due to high demand.
On the other hand, if you have flexibility in your travel dates and are not targeting specific holidays or peak seasons, you can make last-minute bookings, typically 2 or 3 days before your flight. Availability can vary significantly depending on when and where you plan to fly.

For last-minute travel or deals, please contact us directly by phone. Don't use messages or emails. A direct conact with us via phone is the best way to facilitate last-minute bookings.

To request special accommodations or make specific requests, you can simply reach out to us via WhatsApp, send a message, email, or give us a call, and we will take care of your needs.

Travel insurance is essential for various reasons. It may not be mandatory for every destination, but it offers valuable protection for unexpected events during your trip. Some countries may even stipulate travel insurance as a visa requirement. To make things easier, our agency can arrange travel insurance for you alongside the visa application process.

Yes! you can request to cancel or reschedule your trip. However, this depends on the terms and conditions of your hotel reservation or your flight ticket, it's subject to their conditions, and sometimes we have to contact them directly to request a change or cancelation. While visa fees are non-refundable.

While Abroad

Cultural and etiquette guidelines can vary widely depending on your destination. We will provide you with the specific information and guidance relevant to your chosen travel location.

Yes, we are available 24/7 to provide assistance, guidance, explanations, and support while you are traveling. Our team is here to help you at any time of day or night.

If you lose your passport while traveling abroad, you should go to the nearest police station and make a declaration, then take the document given by the police to the nearest Algerian consulate or embassy they will issue a special travel document for you that allows you to return to your home country, this process typically takes at least 3 days, having a copy or a photo of your passport and visas taken before your trip can be extremely helpful in this situation, so be sure to keep such copies in a secure place, just in case.

Feedback and Agency Policies

Providing feedback or sharing your travel experience with our agency is easy. You have a couple of options:
1. You can leave your review on our official website, where you can share your thoughts and experiences with us.
2. Another platform is Google Reviews, where you can rate and review our services.
We value your feedback and we hope to get a 5-star rating from you. In addition, you're welcome to share your reviews on our Facebook or Instagram pages.

Our agency's policy on data privacy and security is that the information you provide to us will only be used for the purpose of making reservations and bookings for your trips. We prioritize your privacy and do not share your data with third parties.